Frequently Asked Questions

Ordering & Products

Q: Are your products made-to-order?
A: Yes! All JesusCanneebus products are printed and produced after you place your order. This helps us reduce waste and ensure quality. Please allow 3-7 business days for production before shipping.

Q: What materials are your products made from?
A: Our hats are 100% chino cotton twill, hoodies are a cozy cotton-poly blend, beanies are 60% cotton/40% acrylic, and stickers are durable vinyl. Check individual product pages for specific details.

Q: Do you offer international shipping?
A: Currently, we ship within the United States. International shipping may be available in the future.

Shipping & Delivery

Q: How long does shipping take?
A: Production takes 3-7 business days, then shipping takes 5-10 business days within the US. You'll receive tracking information once your order ships.

Q: What are your shipping rates?
A: We offer flat-rate shipping at $6.99, and FREE shipping on orders over $50!

Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email as soon as your order ships.

Returns & Exchanges

Q: What is your return policy?
A: Because our products are made-to-order, we only accept returns for damaged, defective, or incorrect items. Please contact us within 30 days of delivery at jesuscanneebus@gmail.com if you have an issue.

Q: Can I exchange my item for a different size?
A: Due to the custom nature of our products, we cannot offer exchanges. Please refer to our size guides on product pages to ensure the best fit.

Discounts & Promotions

Q: Do you offer discounts?
A: Yes! We run periodic promotions and sales. Sign up for our email list to be the first to know about special offers.

Q: Can I use multiple discount codes?
A: Only one discount code can be used per order.

Contact & Support

Q: How can I contact customer support?
A: Email us at jesuscanneebus@gmail.com and we'll get back to you within 24-48 hours.

Q: Are your products intended for legal use?
A: Yes. All JesusCanneebus products are sold for legal use only and are intended for tobacco or legal herbs. You must be 18+ (or 21+ where required) to purchase.